Everything you need to know.

We deliver the unit to your address, carry it to the setup location, inflate it, stake or sandbag it for safety, run a full inspection, and confirm it is ready before we leave. You do not touch anything until guests arrive. Pickup works the same way in reverse: we deflate, pack, and remove everything. Your property looks exactly as it did before we arrived.

Standard setup happens 60 to 90 minutes before your event start time. If you need the unit ready earlier, the Early Setup add-on gets us there up to 2 hours ahead of schedule for an additional $75. We confirm your exact arrival window the day before your event.

Standard delivery covers Austin city limits. Premier package delivery extends to 25 miles from downtown Austin, which includes Westlake, Bee Cave, Cedar Park, Round Rock, Pflugerville, and Buda. Corporate package delivery is negotiated per event. If you are outside these areas, contact us before booking and we will confirm whether we can reach you and at what cost.

Someone needs to be present at setup to confirm the location and sign off that everything looks correct. For pickup, you or another adult just needs to be available to let us access the unit. We coordinate exact arrival windows with you in advance so there is no waiting around.

It depends on the unit. Our Classic Castle needs approximately 18 x 18 feet of clear space with at least 16 feet of overhead clearance. The Water Slide Combo needs 24 x 20 feet. The Obstacle Course needs 65 x 15 feet. Each unit's page lists the exact footprint. When in doubt, measure your intended setup area and send us the dimensions before booking. We will confirm fit before we show up.

Grass is ideal. We stake the unit into the ground for maximum stability. Artificial turf and concrete also work using sandbag anchoring. Water slide units require grass or turf since concrete becomes a slip hazard. If you have a hard surface venue, let us know when booking and we will confirm which units are appropriate.

Yes. Parks and external venues are common for our corporate and HOA clients. You are responsible for obtaining any permits the venue requires and confirming that inflatables are allowed. We can provide a certificate of insurance to the venue on request. Contact us before booking so we can confirm logistics for your specific location.

Light rain does not automatically cancel a booking. Inflatables are waterproof and most guests push through a light shower. What we watch for is lightning, sustained high winds above 25 mph, or severe weather warnings for your area. If conditions meet those thresholds, we cancel for safety. Weather cancellations by either party receive a full rescheduled booking at no additional cost. Your deposit carries over to the new date.

We follow manufacturer safety guidelines. Sustained winds above 25 mph or gusts above 35 mph require us to deflate the unit. We monitor forecasts starting 48 hours before your event. If wind is a concern, we contact you the day before with a decision rather than leaving you uncertain the morning of your event.

If we cancel your booking within 48 hours for any reason other than weather, your next rental is free. No conditions. No fine print. Weather cancellations receive a full rescheduled booking at no additional cost. We have never cancelled for a non-weather reason. This guarantee exists because we intend to keep it that way.

Submit a booking request on our booking page. Include your event date, address, preferred unit, and event time. We respond within a few hours to confirm availability and send your invoice. A 50% deposit secures your date. The remaining balance is due 48 hours before your event.

Weekend dates in June through September book 3 to 6 weeks out. Spring and fall weekends book 2 to 3 weeks out. Weekday events are usually available with shorter notice. If you have a date in mind, book it. Availability is first-come, first-served and we do not hold dates without a deposit.

Cancel more than 7 days before your event and your deposit is fully refunded. Cancel within 7 days and the deposit is non-refundable. Weather cancellations by either party receive a full rescheduled booking at no additional cost, and your deposit carries over to the new date.

We invoice via email and collect payment through a secure Stripe link. We accept all major credit and debit cards. Corporate clients on the Corporate package can request net-30 invoicing. We do not accept cash or checks.

Yes. We carry commercial general liability insurance specific to inflatable amusement equipment. Coverage is $1 million per occurrence and $2 million aggregate. If your venue requires a certificate of insurance or needs to be added as an additional insured, request it at booking and we handle it.

Yes. Adult supervision is required at all times. The signed waiver confirms you understand and agree to maintain supervision for the duration of the rental. If you prefer not to manage supervision yourself, our On-Site Attendant add-on puts a trained attendant at the unit for your full event.

Each unit has its own capacity and weight guidelines listed on the unit's page. As a general rule, do not mix small children and teenagers or adults on the same unit at the same time. Our Toddler Soft Play unit is designed exclusively for children under 5. Weight limits per rider are listed in each unit's specifications.

Yes. Corporate events are a primary market for us. We work directly with HR coordinators and event planners at Austin tech companies to handle company picnics, summer parties, and team events. We provide a certificate of insurance, net-30 invoicing, and a dedicated on-site attendant. Email us at howdy@loftatx.com to discuss your event before booking.

Yes. We regularly work with HOA event coordinators in Steiner Ranch, Circle C, Westlake, and surrounding communities. We show up on time, handle everything, and leave the property clean. If your HOA requires insurance documentation or vendor approval, we provide whatever you need.

Yes. If you run annual or recurring events, contact us to discuss a standing agreement. We work with HOAs and corporate clients on multi-event contracts with locked-in pricing. Email howdy@loftatx.com with your event schedule and we will put together a proposal.